Refund Policy - LobbyBooth Video Generator

How billing works

LobbyBooth sells one-time video packs. There are no subscriptions and no recurring charges. A pack contains a fixed number of standard ten-second 720p renders, and each standard render consumes one video from your balance. Purchased videos never expire.

Failed generations are not charged

One video is reserved when a generation task is accepted.

• If the task does not produce a video for any reason — technical failure (system error, provider outage, cancellation, timeout), or a refusal by the provider's content-safety or copyright policy — the reservation is returned to your balance automatically.
• You are only charged for renders that complete successfully.

If your photos were refused by the provider's safety check, nothing was charged: try again with different photos, or contact us if you believe the refusal was wrong.

Tasks rejected by provider policy

Generative video providers run their own content-safety and copyright checks. Some of them bill for that safety processing even when a request is refused — ours does not, and we do not pass any such charge on to you. A refused task produces no video, so it costs you nothing and your video stays in your balance.

Please still make sure your source photos follow our Terms of Service: repeated submissions of content that is clearly prohibited may lead to account restrictions.

Purchases

Video packs are non-refundable once generation has commenced, except where mandated by applicable consumer-protection law. If you have not started generating with a pack and believe you purchased it by mistake, contact us and we will review the case.

Contact

Questions about a charge or a failed task? Email support@lobbybooth.com with your account email and the task ID, and we will look into it.